Terms of Service

These Terms and Conditions of Use (hereinafter referred to as “the Terms”) govern access to and use of the Paper Genius website at https://papergenius.ai, PG’s mobile applications (available in Google Playstore and Apple Appstore) and all related services (hereinafter collectively referred to as “the Platform”), operated by Paper Genius (Private) Limited (hereinafter referred to as “PG”), by students, Parent/Guardians and teachers.

The Platform provides educational practice resources for selected examinations and subjects aligned to the national curriculum. Features may include question banks, model papers, answers/explanations, automated scoring, handwriting recognition, learning analytics, teacher classrooms, supervised live paper discussions and a subject-restricted AI Tutor.

PG’s contract is with the Account Holder. Where the student is a Minor, the Account Holder is the student's Parent/Guardian, who accepts these Terms on their own behalf and on behalf of the student, and is responsible for the student's use of the Platform. Where the student is an Adult Student, the Adult Student is the Account Holder.

You accept these Terms by ticking the acceptance box and selecting "I Agree" (or equivalent). This acceptance is a valid and enforceable electronic contract under the Electronic Transactions Act, No. 19 of 2006, as amended. PG keeps a record of the version you accepted and the date and time of acceptance.

The Privacy Policy, the Cookie Policy, the Feature Register in the Schedule, and any Feature Terms (Clause 21) form part of PG’s agreement with you. If these Terms conflict with the Privacy Policy on any matter concerning personal data, the Privacy Policy prevails.

By creating, approving or using an account, purchasing access, creating a class or allowing a minor to use the Platform, you agree to the applicable Terms and acknowledge the Privacy Notice.

If you do not agree to these Terms, you must not create an Account or use the Platform.

In these Terms:

"Including" means "including without limitation". A reference to a law includes that law as amended or replaced.

A Minor may use the Platform with an Account only after a Parent/Guardian has given consent through the Parent/Guardianal consent step in Clause 3.2. The Student Profile cannot be used to log in until that step is complete. This applies regardless of the method the student is introduced to the Platform; on their own, through a Teacher's invitation or Class code, or at a Live Session. A Teacher or Institution cannot give consent on a Parent/Guardian's behalf.

The registration form may be filled in by the Parent/Guardian or by the student, but only the Parent/Guardian can give consent. The step works as follows:

By completing the step, the Parent/Guardian declares that: they are the Parent/Guardian or legal guardian of the student with authority to consent; the name, NIC number and mobile number given are their own and are accurate; they have read the summary of what they are agreeing to; and they will supervise the student's use of the Platform appropriately for the student's age. A Parent/Guardian must not allow a student to use the Parent/Guardian's NIC number or phone to complete the step without the Parent/Guardian's knowledge and agreement.

Ticking a box, typing someone's details or telling PG that a Parent/Guardian has agreed does not give consent. Only completion of the step in Clause 3.2 amounts to valid consent.

An Adult Student registers on their own behalf, gives their own NIC number so that PG can confirm they are 18 or over, and verifies their own mobile number by OTP.

If the step in Clause 3.2 is not completed within 24 hours of registration starting (or within 14 days of a Teacher's invitation or a Live Session join request), PG will delete the information entered. PG will keep only a minimal record that the request was made, to prevent repeated unconsented sign-ups.

This clause applies if PG learns, or reasonably suspect, that a Minor has an Account without valid Parent/Guardianal consent. Examples include and not limited to instances where a Parent/Guardian tells us they did not agree, or where the NIC number or mobile number given was not the Parent/Guardian's. PG will:

PG does not treat a child's mistake or false statement as misconduct by the child, and PG will not penalise a child for it. A person who completes the step using another person's NIC number or phone without that person's agreement, or who pretends to be a Parent/Guardian, breaches Clause 12.1.6 of this document. PG is not responsible for that person's deceit, and the Account Holder is responsible for any resulting breach of these Terms.

When a student reaches 18, PG will notify the student and the Parent/Guardian. The Adult Student may then take over the Student Profile by accepting these Terms in their own name. Until they do so, the Parent/Guardian's Account and consents continue to apply.

You must provide accurate information and keep it up to date. Each Student Profile is for one named student only and may be used in both channels.

You must keep login credentials confidential and must not share them with any other person, including a Teacher. PG will never ask for your password. Teachers must never ask students for their passwords or log in on their behalf.

The Account Holder is responsible for all activity on the Account, except activity caused by PG’s failure to take reasonable security measures. Tell us immediately at support@papergenius.ai if you suspect unauthorised access.

A Parent/Guardian may at any time, view the student's Dashboard, Classes, Live Session participation, Teacher comments and the student's replies, approve or decline Class requests, withdraw the student from any Class, choose whether to share student activity with a Teacher, manage notifications, withdraw consent, deactivate the Student Profile, and exercise data rights for the student.

The Independent Channel provides a question bank and model question papers prepared with reference to the national curriculum for selected examinations, currently G.C.E. ORDINARY LEVEL SUBJECTS AND MEDIUMS, with answers, explanations, automated marking and a Dashboard.

The Platform is a practice and revision aid and does not replace school instruction, teachers or official guidance. Model question papers are prepared for practice. They are not official examination papers and do not predict the content of any examination. PG does not guarantee and shall not be responsible in any manner whatsoever for any examination result, grade, rank, cut-off mark or admission outcome.

PG is an independent private provider, not affiliated with, endorsed by or acting on behalf of the Ministry of Education, the National Institute of Education, the Department of Examinations or any other government body. Any official past paper reproduced on the Platform is reproduced with the permission of the copyright owner / to the extent permitted by the Intellectual Property Act, No. 36 of 2003 and is identified as such.

Objective questions are marked automatically against answer keys. Dashboard indicators are automated estimates. They are guidance, not a formal assessment of ability, and PG does not use them to make any decision that has a legal or similarly significant effect on the student. You may ask for any automated result to be reviewed by a person.

PG aims to keep the Platform available but access may be interrupted for maintenance, upgrades, network failures or events outside PG’s control. If a change materially reduces the Premium features you have paid for during a current Subscription Period, you may cancel and receive a pro-rata refund for the unused part.

A student may join a Teacher's Class using a Class code or link, or by accepting an invitation the Teacher asks us to send to the Parent/Guardian (or Adult Student). Where the student is a Minor, the student joins a Class only after the Parent/Guardian approves that specific Class.

A Teacher (and, where the Teacher teaches for an Institution, that Institution's administrators) can see, for students in the Teacher's Class only: the student's display name and grade; work and Live Session answers submitted in the Class; marks; comments; and the Teacher Dashboard. The Teacher cannot see the student's date of birth, the Parent/Guardian's contact details, payment information or AI Study Assistant chats. Independent Channel activity is not shown to the Teacher unless the Parent/Guardian (or Adult Student) chooses to share it.

Teachers may post announcements to the whole Class and comment on work a student submits; the student may reply on their own work. There is no private one-to-one messaging. Comments are visible to the Parent/Guardian, logged, and may be reviewed by us for safety. Students must not share personal contact details or photographs in comments.

Teachers and Institutions are independent providers, not PG employees or agents. Teacher can admit students, require Teachers to follow PG conduct, safeguarding, content and data protection standards, and moderate the Classroom Channel. PG does not supervise or guarantee the quality of any Teacher's teaching, and arrangements you make with a Teacher or Institution outside the Platform are between you and them. PG shall not be liable in any manner whatsoever with regard to the conduct of a Teacher and/or any matter pertaining to teaching including all material disseminated by the Teacher through the platform.

Teacher Content is the responsibility of the Teacher or Institution that publishes it and is not prepared or endorsed by us. Please use the "Report" function if you believe it is inaccurate, unsuitable, infringing or harmful; PG will review reports promptly and may remove content.

A Parent/Guardian or Adult Student may withdraw the student from a Class at any time; a Teacher may remove a student. The Teacher then can no longer see that student's identifiable information. If a Teacher's access ends, PG will notify affected Account Holders and the Class will close or, with the Parent/Guardian's approval, transfer to another verified Teacher of the same Institution.

A Teacher is responsible for lawful classroom use, rights in uploaded material, appropriate supervision and compliance with the Terms in this document. To the extent permitted by law, a Teacher is responsible to indemnify the Company against third-party claims caused by that teacher's unlawful upload, infringement, misuse of student data or deliberate breach, except to the extent caused by the Company.

A Teacher may run a Live Session for a Class while the Teacher and students are physically together or that of virtual circumstances. Students join on a device using a session code shown by the Teacher, view the session material and answer questions in real time. Live Sessions have no audio, video, camera or chat functions.

A student may join a Live Session under their Student Profile only if the student is a member of that Class with the Parent/Guardian's approval. A student with a Student Profile who is not yet in the Class may send a request to join; the Parent/Guardian receives it immediately and the student joins only once the Parent/Guardian approves.

The Teacher sees each Class member's answers. Any shared screen or projector display shows only combined, unnamed results (for example, the percentage choosing each answer), unless the Parent/Guardian has approved a named display feature. Live Session answers form part of the student's Class data.

The Teacher and, where relevant, the Institution are responsible for the physical classroom, the supervision of students present, and any devices they provide. PG is not responsible for events in the physical classroom. Shared devices must be signed out at the end of each Live Session. Students must not photograph or record other students' screens.

The AI Study Assistant answers students' questions about the subjects and syllabuses covered by the Platform. It is an automated computer system, not a person or a teacher. It is designed to stay within subject material and to decline unrelated requests, and it is powered by an artificial-intelligence model.

The AI Study Assistant is not a subsitute to a human Teacher. The AI Study Assistant only provides assistance to students. The AI Study Assistant may produce answers that are incorrect, incomplete, out of date, inconsistent with the syllabus or marking schemes, or occasionally outside the subject, despite PG restrictions. Its answers are not checked by a person before you see them. Students should check important points with their textbook or teacher and must not rely on it as the sole source of an answer, including for any assessment or examination. PG shall not be liable in any manner whatsoever with regard to the conduct of The AI Study Assistant and/or any matter pertaining to teaching including all material disseminated by the AI Study Assistant through the platform and/or with regard to any interaction a student may have with the AI Study Assistant.

The AI Study Assistant may also fail to understand context, mathematical notation or handwriting. Students should verify important information against teacher guidance, approved texts, the official syllabus and other authoritative materials.

Students must not: enter personal information about themselves or others (such as full names, addresses, phone numbers or school details); try to make the AI Study Assistant step outside its subject restrictions or produce harmful content; or use it to cheat. PG may limit the number of questions, and filter or decline requests.

PG does not use AI Study Assistant conversations to train AI models.

Where a feature allows a student to submit handwritten answers (for example, by photographing written work or writing on screen), the Platform uses automated handwriting recognition to read and mark the answer. Recognition may misread handwriting (Clause 18). PG shall not be liable in any manner whatsoever if the handwriting is misread and/or not read in an accurate manner. Students should not write their name or other personal details on work they upload unless the question requires it.

PG may use samples of the student's handwriting to train and improve PG’s handwriting-recognition models so that the Platform reads handwriting more accurately. Such samples are separated, removed and/or blurred from the student's Account, Student Profile, names, numbers and other identifying details. The sample will not be linked to the question, the student's mark or any score. Samples are used only to teach PG models to recognise handwriting. They are never used to identify or verify who wrote them, to profile any student, or for advertising, and they are not sold or licensed to any third party.

The Parent/Guardian (or Adult Student) may withdraw this consent at any time. Samples not yet de-identified will then not be used for training. Because de-identified samples cannot be linked back to a student, samples already de-identified and added to a training set cannot be individually found and removed, and models already trained cannot be "untrained". The Parent/Guardianal Consent Form explains this before consent is given.

Paper Genius offers Free and paid subscription plans that provide access to its educational content, AI-powered features, and learning tools. The Free Plan provides limited access to selected features without requiring payment information. Paid subscriptions provide access to additional features and services based on the selected package.

All subscription fees are quoted in Sri Lankan Rupees (LKR) and include applicable taxes unless otherwise stated. The subscription price, validity period, renewal terms, and applicable conditions will be clearly displayed before payment confirmation.

Available Subscription Packages

Paper Genius currently offers the following subscription packages:

Any fee charged by a Teacher or Institution outside the Platform is a matter between you and them.

Only an Account Holder aged 18 or over may pay. Minors must not make payments. Student requests for paid features are sent to the Parent/Guardian.

Payments are processed by the Payment Partner on its secure payment page. PG does not receive or store the full credit/debit card number, card security code (CVV/CVC), PIN or online banking credentials. PG will receive only masked or tokenised information (card type, last four digits, expiry where needed for renewal, transaction reference and status). The Payment Partner's own terms also apply.

SUBSCRIPTION CANCELLATION AND REFUND POLICY

Please contact us before raising a chargeback. Discount codes are subject to their stated conditions, non-transferable and have no cash value. PG will email an electronic receipt for each payment.

Before national examinations, the Department of Examinations announces periods during which tuition classes, seminars and the preparation, distribution or circulation of predicted or examination-oriented questions, including through electronic media, are prohibite. During any such period PG may suspend Classroom Channel activity and Live Sessions, and suspend the release or promotion of new examination-oriented Content, for the affected examination. Suspensions required by law are not a failure of service.

You must use the Platform only for the student's own personal, non-commercial learning, in accordance with these Terms and the law of Sri Lanka. You must not, and must not allow anyone else to:

Answers, handwritten work, comment replies and questions put to the AI Study Assistant remain the student's own. The Account Holder grants us a non-exclusive, royalty-free licence to store and process Submissions to provide the Platform, to make Classroom Channel Submissions available to the student's Teacher, to produce the Dashboards, to keep the Platform safe and secure and, to use de-identified handwriting samples to train the PG models, in each case in accordance with the Privacy Policy.

PG may use suggestions and error reports you send us to improve the Platform, without identifying you or the student.

The Platform, Content and PG’s models are owned by PG or PG’s licensors, and Teacher Content by the relevant Teacher, Institution or their licensors, and are protected by the Intellectual Property Act, No. 36 of 2003. All rights not expressly granted are reserved. The students using this Platform shall not own any Intelledctual Property Rights with regard to the contents in the Platform.

Subject to these Terms and payment of applicable fees, PG grants the Account Holder a limited, personal, non-exclusive, non-transferable, revocable licence for the named student to use the Content, and the Teacher Content of the student's Classes, for the student's own non-commercial study during authorised access. PG’s name and logo are PG’s trade marks.

If you believe material on the Platform infringes your rights, write to legal@papergenius.ai identifying the work and the material. PG will investigate promptly, remove infringing material where appropriate, and terminate the accounts of repeat infringers.

PG is the controller of personal data processed on the Platform, including in Classes, Live Sessions and the AI Study Assistant, and process it under the Personal Data Protection Act, No. 9 of 2022 (as amended by Act No. 22 of 2025) and the PG Privacy Policy. Teachers and Institutions may access student data only through the Platform, for teaching their Class, and are contractually bound by PG data protection requirements.

Personal data relating to a child under 16 is a special category of personal data under that Act, which PG processes on the basis of the consent of the child's Parent/Guardian. As a matter of policy, PG requires Parent/Guardianal consent, given through the mechanism in Clause 3.2, for all students under 18.

PG does not sell or rent personal data. PG will not show third-party advertising to students and will not use students' data for behavioural advertising or marketing profiling. PG does not collect students' precise location. Student profiles are not visible to other students. A Teacher can only view the information in Clause 6.2. PG uses a Parent/Guardian's NIC number only to check and record Parent/Guardianal consent, to verify the Parent/Guardian when they contact us, and to prevent fraud, and never show it to Teachers. The AI Study Assistant chats are not used for training and handwriting is used only for training purposes of the handwriting models.

A Parent/Guardian may withdraw any consent at any time for a Class, for an optional feature, or for the Platform as a whole. Withdrawal does not affect processing before it. Withdrawing all consent deactivates the Student Profile.

PG will send service messages to the Account Holder. PG sends marketing only to adults who have opted in, with a free opt-out in every message, and never to students. Teachers may not use the Platform to market to students.

The Platform has no public profiles, public chat, student-to-student messaging, or private messaging between Teachers and students, and Live Sessions have no audio, video or chat. Teachers must not ask students for personal contact details or invite them to communicate outside the Platform.

If a Teacher, another user, any content or the AI Study Assistant makes a student feel unsafe, or you have any concern about a child's welfare connected with the Platform, use "Report" or contact safeguarding@papergenius.ai

You may close an Account or Student Profile at any time.

PG may suspend or terminate an Account, Student Profile or access to a feature, acting reasonably and proportionately, if: (a) you materially breach these Terms and (where remediable) do not remedy it within seven 7 days of notice; (b) PG reasonably suspects fraud, unauthorised access, misuse or a risk to a child; (c) required consent is withdrawn or cannot be obtained; (d) required by law or a competent authority; or (e) an Account on the Free Plan with no Class membership has been inactive for twenty-four [24] months, after [30] days' notice.

If PG terminate a paid service other than for your breach, fraud or a legal requirement arising from your conduct, PG will refund the unused part of the fees pro-rata.

The Platform, including the Content, model papers, answers, marking schemes, explanations, automated marking, handwriting recognition, Dashboards, Teacher Dashboard, Live Session results, the AI Study Assistant and Teacher Content, is produced partly by people and partly by automated and artificial-intelligence systems, and may contain errors, inaccuracies, omissions, misreadings, outdated information or technical faults, and may be interrupted, delayed or unavailable. Results and outputs are guidance only and must not be relied on as the sole basis for any academic, educational or other decision.

PG will provide the Platform with reasonable care and skill. Apart from that and any obligation that cannot lawfully be excluded, the Platform is provided "as is" and "as available", and to the fullest extent permitted by law PG exclude all warranties, conditions and representations, express or implied, including as to accuracy, completeness, fitness for a particular purpose, uninterrupted or error-free operation, the outputs of any automated or AI system, the quality of any Teacher's teaching, and the achievement of any academic result.

Features labelled "beta", "preview" or similar are experimental, may change or be withdrawn without notice, and are provided without any commitment as to performance.

Nothing in these Terms affects your rights under the Consumer Affairs Authority Act, No. 9 of 2003 or any other law that cannot be excluded or limited by contract.

To the fullest extent permitted by law, PG is not liable for any loss or damage arising from any error, inaccuracy, omission, misreading or fault described in Clause 18.1 of this document, or from reliance on any Content, Teacher Content, automated result or AI Study Assistant output, and PG is not liable for: (a) any examination result, grade, rank or admission outcome; (b) the teaching services of any Teacher or Institution, events in any physical classroom, or arrangements made outside the Platform; (c) loss of opportunity, profit or income; or (d) indirect or consequential loss.

To the fullest extent permitted by law, PG’s total aggregate liability arising out of or in connection with these Terms in any 12-month period is limited to the greater of (a) the fees paid by the Account Holder to us in that period and (b) LKR 10,000.

Nothing in these Terms limits or excludes PG’s liability for fraud or fraudulent misrepresentation, wilful misconduct or gross negligence, death or personal injury caused by PG’s negligence, PG’s failure to take the safeguarding and verification steps, PG’s breach of the Personal Data Protection Act or any other liability that cannot be limited or excluded under Sri Lankan law.

The Account Holder will compensate PG for reasonable losses and costs (including reasonable legal costs) PG suffers as a direct result of a deliberate or negligent breach of Clauses 12 or 14 of this document by the Account Holder or a student using the Account, except to the extent caused by PG’s own act or omission.

PG may add, change or withdraw features to improve the Platform. PG will update the Feature Register when features are added or changed, and keep earlier versions available.

PG may introduce new features and update these Terms to reflect changes in the service, law, security or business operations. PG will publish the revised version and effective date and provide reasonable notice of material changes where appropriate.

Continued use after the effective date shall constitute acceptance of non-consent-based contractual updates to the extent permitted by law. If a material change requires express acceptance, PG may require the relevant user or Parent/Guardian/legal guardian to re-accept before continued use of the affected feature.

If you do not agree to a material change, you may cancel before it takes effect and receive a pro-rata refund of prepaid fees for the unused period.

Please contact support@papergenius.ai first. PG will acknowledge within 3 working days and aim to respond within 14 working days. You may escalate to PG’s Grievance Officer at grievance@papergenius.ai . Data protection complaints may go directly to PG’s Data Protection Officer. Complaints about a Teacher's conduct are handled under PG’s Child Safeguarding and Online Safety Policy.

Any dispute, controversy or claim arising out of or in connection with the usage of the Platform, including any question regarding its existence, validity, interpretation, performance, breach or termination, or any matter relating to the Platofrm, Intellectual Property Rights, data protection, confidentiality, fees or service (a “Dispute”), shall be resolved in accordance with this Clause.

The Parties shall first attempt to resolve any Dispute through good faith negotiations within seven (7) days of written notice of the Dispute.

If the Dispute is not resolved it shall be referred to Commercial Mediation as per the provisions laid out in the Mediation (Civil and Commercial Disputes) Act, No. 13 of 2026;

The mediation shall be in Sri Lanka.

The language of mediation shall be English.

The mediator shall be appointed by mutual agreement of the Parties.

The mediation shall be completed within twenty-one (21) days of appointment of the mediator, unless otherwise agreed.

Any Dispute that is not resolved through mediation or expert determination within thirty (30) days of its referral shall be finally resolved by the courts of competent jurisdiction in Sri Lanka, which shall have exclusive jurisdiction in respect of such Dispute.

If any provision is found invalid or unenforceable, the rest continues in force, and the affected provision applies to the maximum extent permitted.

A delay or failure to exercise a right is not a waiver of it.

You may not transfer your rights. PG may transfer its to a successor business, provided your rights are not reduced and personal data remains protected to the standard in the Privacy Policy. In such event, PG will notify you.

PG is not responsible for delay or failure caused by events beyond PG’s reasonable control. If such an event continues for more than 30 days, either party may cancel a paid service and you will receive a pro-rata refund.

PG will send notices to the Account's registered mobile number. You may send notices to legal@papergenius.ai or the PG registered address.

No person other than you and us may enforce these Terms, except that a student using the Platform under an Account may rely on PG’s obligations in Clauses 6 to 9, 15 and 16.

These Terms, and any dispute or claim (including non-contractual) arising out of or in connection with them, are governed by the laws of the Democratic Socialist Republic of Sri Lanka.

Paper Genius Private) Limited, No. 720/3, Pagoda Gardens, Perera Mawatha, Pelawatta, Battaramulla 10120,Sri Lanka · support@papergenius.ai · [+94 773 555 773] · Data Protection Officer: privacy@papergenius.ai · Safeguarding Lead: safeguarding@papergenius.ai